You Can Cure Stupid

99% of all tech support problems with family usually amounts to nothing at all wrong.

99% of all tech support problems with family usually amounts to someone being too lazy to think for themselves.

99% of all tech support problems with family usually revolves around an end-of-the-world event, according to them anyway.

99% of all tech support problems with family usually resorts to me answering a question that could be Googled in seconds.

A large part of the world now has instantaneous access to the greatest knowledge resource that mankind has ever created.

It is not ignorance or stupidity that prevents your in-laws from fixing their own computer problems. It is equal measures fear, laziness and the need for someone to do for them that which they are not willing to do for themselves. No matter how clever our product, really what people want is a service.